Help

MedBrief Support

Get help with the app, Google Drive backup, subscriptions, privacy, or a data-deletion request.

Effective July 16, 2026

Email support

Include your app version, device model, Android version, and the steps that led to the problem when relevant. Do not send sensitive health documents unless support specifically requests them.

Common help topics

App or record issue

Describe what you expected, what happened, and whether the issue occurs again after reopening the app. If you share a screenshot, remove health or identity information that is not needed.

Google Drive backup or restore

Tell us whether you were backing up, restoring, deleting a backup, or reconnecting an account. Disconnecting Google Drive does not automatically delete an existing backup.

Subscription or purchase

Subscriptions are billed by Google Play. You can review or cancel them in the Google Play subscription center. Deleting the app does not cancel a subscription. For a purchase issue, include the Google Play order reference if available, but never send payment-card details.

Privacy or data deletion

Use MedBrief's in-app controls to delete individual records, conversations, profiles, or supported Drive backups. For additional help, email med@sapiens8.com with the subject "MedBrief data deletion request." We may need a technical identifier or purchase reference to locate service records; do not send medical documents unless requested.

Before contacting support

Confirm that MedBrief and Google Play services are up to date.
Check your network connection for AI, billing, and backup features.
Keep original health documents and independent backups of important information.
Do not uninstall or clear app data solely as a troubleshooting step unless your important local data is backed up.

Medical and emergency help

MedBrief support cannot provide medical advice, diagnosis, treatment, or emergency assistance. MedBrief is not a medical device. Contact a qualified healthcare professional for medical questions and local emergency services for urgent danger.

Policies

Read the Privacy Policy and Terms of Service for details about data processing, subscriptions, and service limits.